Nearly 15 million T-Mobile customers need to be on high alert as hackers have stolen the personal information of all their customers which includes Uncarrier users from T-Mobile’s credit reporting agency, Experian.
Due to the nature of the business of credit reporting, the data that was stolen includes social security numbers, dates of birth, drivers license numbers, addresses, and phone numbers of the customers. Customers of T-Mobile that has signed up between September 1st, 2013 and September 16th, 2015 could be part of the breached data. If you have been a user of T-Mobile longer, your data may still be safe. Not part of the breached data includes credit card information or banking information.
Obviously I am incredibly angry about this data breach and we will institute a thorough review of our relationship with Experian, but right now my top concern and first focus is assisting any and all consumers affected. I take our customer and prospective customer privacy VERY seriously. This is no small issue for us. I do want to assure our customers that neither T-Mobile’s systems nor network were part of this intrusion and this did not involve any payment card numbers or bank account information. said T-Mobile’s CEO today.
Experian and T-Mobile are both working to contact customers that may have been affected by the data breach. T-Mobile is offering two years of free credit monitoring to those that may be affected.
T-Mobile / Experian Data Breach – How Did it Happen?
A full investigation is still underway so not a lot is known at this time as to how the hackers got in, how long they were in the system, and potentially what other information they may have gotten. Experian did say that their credit databases were not accessed and no other client data was accessed and that its only the T-Mobile data that was breached.
While we do not know specifics, we do know that the breach happened on Experian servers and no data was stolen directly from T-Mobile. T-Mobile works with Experian to obtain credit information for new users that signup for T-Mobile service and as result of this, customer information was housed on the Experian network.
What can I do if affected?